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Cookie policy

Policy last updated June 2020*

Our Cookies policy explains how we use cookies and other internet tracking software. It also explains the choices you can make about whether we can put some types of cookies on your PC, tablet or mobile phone.

In this policy, where we say 'cookies' it can also mean other software that collects data while you use our websites and mobile apps.

Data we collect will be held by Lloyds Bank, which is part of Lloyds Banking Group. We use this data to:

  • Protect you from fraud and keep improving security

  • Study how people use our websites and apps and our other services, so we can improve them

  • Decide which of our products, services and offers may be relevant for you

  • Tailor the marketing you see on social media, apps and other websites.

We may share this data with other companies in the Group. We also share some data with outside organisations. Some of them may place their own cookies on your device when you visit our website. You can find out more about how we share data – and who we share it with – in our Privacy notice.

We do not sell data to organisations outside our Group.

*The list of cookies and their purpose is automatically updated by Cookiebot.

WHAT ARE COOKIES?

Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.

SESSION AND PERSISTENT COOKIES

All cookies are either session cookies or persistent cookies.

Session cookies last for the length of your visit to a website. They delete themselves when you close your browser.

Session cookies allow our website to recognise and link your actions whilst your browser is open. Session cookies can help with security. For instance, they can keep you logged on as you move around a website.

Persistent cookies stay on your device when you close your browser.

They are used for many jobs. For instance, they can remember your User ID for websites where you log on. They can also store your choices for when you go back to a website.

Organisations find them useful to see how people use their websites. They can also be used to tailor the ads and marketing you see on social media, apps and other websites.

FIRST AND THIRD PARTY COOKIES

Whether a cookie is first or third party depends on where it comes from.

First party cookies are set by websites you go to – when you visit our website, first party cookies are those set by us.

Third party cookies are set on our website by outside organisations. These cookies may collect data about you and send it to the third parties. You will need to set your privacy choices on their site, to tell them how they can use your data.

We use our own cookies and others from companies we work with. Further information on the cookies we use, and the third parties that may set them, is set out below.

ESSENTIAL COOKIES AND COOKIES YOU CAN CHOOSE

Different types of cookies do different jobs on our website. Some are needed to make the website work. We need your consent to use others that are not essential. You can change your choices at any time. Just click the green Cookies setting icon in the bottom left of the page.

CATEGORY WHAT THEY DO MY CHOICES
Strictly necessary

These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

Other important jobs they do are:

  • Help you move around the site
  • Tell us if you’ve been to it before and which pages you went to
  • Tell us how the site is working, so we can find and fix any problems.

You can’t turn off these cookies through this website.

You can disable these cookies by changing your browser settings, but this may affect how this website functions.

To find out more about changing your browser settings visit ico.org.uk/global/cookies/ and read: How do I change my cookie settings?

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

  • Improve the performance of our services
  • Improve the products we provide.
We’ll ask for your consent to use these cookies

When we set cookies to remember your preferences, we will process your personal data, such as your IP address. Learn more about who we are, how you can contact us and how we process personal data in our Privacy notice.

Your consent applies to the following domains: www.lloydsbankinggrouppensions.com

OUR USE OF COOKIES

The details of the cookies listed on the declaration are updated automatically by Cookiebot.

KEEP IN MIND

Multiple users

If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.

Cookies with more than one use

Some of our cookies collect data for more than one use. We will only use these cookies for their essential purposes unless you have given your consent to any other uses they have.

Cookies that are already on your device

Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point, but will stop collecting new data.

Managing cookies choices in your browser

You can turn off or delete cookies in your browser. If you do this, it may affect sites that use similar cookies to us.

Cookies choices you set in your browser replace any you set on a single website.

Find out how to manage cookies in common browsers (Internet Explorer, Chrome, Firefox and Safari) on the Information Commissioners’ Office (ICO) website.

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