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Retired staff liaison officers

A Retired Staff Liaison Officer (RSLO) service is in place to help maintain a caring link with its pensioner members and dependants.

RSLOs are based throughout the country, operating from home. They are mainly retired staff who wish to remain in contact with and help their retired colleagues. The activities of the RSLO service are organised through an RSLO co-ordinator in the Group Pensions Department.

Who can use the RSLO service?

  • Those who retire from service at their normal retirement date or earlier with an immediate pension
  • Surviving spouses in receipt of a pension
  • Children receiving pensions

(The Service does not cover Pensioners or Spouses from C&G and Factors/Commercial Services.)

All eligible colleagues are contacted shortly after retirement and introduced to a local subsidised pensioners’ luncheon club.

What is the role of an RSLO?


  • Offers a visiting service with a set level of priority.
  • Provides knowledge of local welfare services and local and national charities which may be able to help retired employees.
  • Helps identify any problems where assistance may be desirable.

In cases of genuine financial hardship, you may be able to seek help from one or more Welfare Organisations that assist former employees.

Please contact Group Pensions (telephone 0117 923 3416) if you would like to contact the RSLO in your area.