If you’d like to ask a question about your Scheme benefits, you can speak to the Scheme administrator using the following contact details. It’s also easy to view information about your benefits and make changes to your personal information by logging into Your Pension.
Web chat
Once logged into Your Pension, you can use ‘chat’ option to ask a question. Web chat is available from 9am to 5pm, Monday to Friday (excluding bank holidays).
Phone
01737 227 522
+44 (0)1737 227 522 (from outside the UK)
Post
Lloyds Pension Administration
Sunderland
SR43 4JU
Age UK
The UK's largest charity working with older people and can provide helpful advice on many issues, from benefits to staying healthy. Age UK publishes a number of useful factsheets covering topics from your health to choices in retirement.
England:
0800 169 2081
Northern Ireland:
0808 808 7575
Scotland:
0800 4 70 80 90
Wales:
08000 223 444
www.ageuk.org.uk
Arthritis Care
Arthritis Care has now partnered with the Bank Workers Charity to give help and support to retired and ex-employees whose lives have been affected by arthritis.
If you or a dependent family member have arthritis and worked for five years or more in the banking community, you can access invaluable information and support from Arthritis Care.
Arthritis Care
18 Stephenson Way
London
NW1 2HD
0808 800 4050
arthritiscare.org.uk
Financial Advice
Unfortunately we can't give you advice on your pension or investment options. If you're looking for advice, you should talk to a financial adviser. To find an adviser in your area, visit www.unbiased.co.uk
Lloyds Bank Pensioner helpline
The dedicated pensioner helpline can assist you with any queries you may have about your pension and connect you to the Regional Welfare Service. The helpline is open from 9am to 5pm from Monday to Friday and a message service is available at all other times, including Bank Holidays.
Call the Lloyds Bank pensioner helpline:
From the UK 01737 227 522
From overseas +44 1737 227 522 (Monday to Friday from 9am to 5pm)
Lloyds & TSB Staff Benevolent Fund
If you’re struggling financially, you or your dependants could receive a grant from the Lloyds & TSB Staff Benevolent Fund.
You could receive help with:
- central heating boilers
- electrical goods
- stair lifts
- mobility scooters
- wet rooms
- essential specialist equipment
- travel costs where hospital appointments are out of your area
This is not an exhaustive list.
We’re prepared to look at any request but we can’t lift debt or pay for care home fees. We’ll means test before awarding a grant.
For more information contact the Fund Secretary, Julian Unthank.
www.tsbstaffbenevolentfund.org.uk
enquiries@lloydsandtsbstaffbenevolentfund.org.uk
07881 668 692
Pension Wise
Pension Wise is a free and impartial service which offers guidance via an individual appointment with a pensions specialist. The service is aimed specifically at people who are over the age of 50 and thinking of taking defined contribution (DC) retirement benefits in the near future (Pension Wise is not available in Jersey, Guernsey or the Isle of Man). Find out more in the 'Time to be pension-wise' leaflet.
To book an appointment visit www.pensionwise.gov.uk/LBGPTL or call the booking helpline on 0800 138 3944 - make sure you tell them you are a member of a Lloyds Banking Group pension scheme.
The Bank Workers Charity
Each year, the Bank Workers Charity helps thousands of current and former bank employees and their families through the provision of information, advice, expert support services and in some cases financial assistance.
0800 0234 834
www.bwcharity.org.uk
MoneyHelper
Money Helper is an independent, non-profit organisation providing free information, advice and guidance on pensions. It can also deal with potential complaints from members about their scheme.
The Money Advice Service
Holborn Centre
120 Holborn
London
EC1N 2TD
0800 011 3797
www.moneyhelper.org.uk/en/pensions-and-retirement
The Pension Tracing Service
If you're looking for a previous pension and are struggling to get any information, the Pension Tracing Service may be able to help.
You can start tracing your pension immediately by completing a form online.
Pension Tracing Service
The Pension Service 9
Mail Handling Site A
Wolverhampton
WV98 1LU
0345 6002 537
www.gov.uk/find-pension-contact-details
The Vassar Smith Fund
The Vassar Smith Fund provides financial assistance in times of need for current, retired and former members of Lloyds Bank plc and TSB Bank plc, and their dependants.
The Honorary Secretary
St John's Terrace
3-7 Ampthill Street
Bedford
MK42 9EY
01234 262868
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