- Scheme benefits
If you’d like to ask a question about your Scheme benefits, please speak to the Scheme administrator using the contact details below. It’s also easy to view information about your benefits and make changes to your personal information by logging into Your Pension.
Lloyds Pension Administration
Willis Towers Watson
PO Box 545
01737 227 522
+44 (0)1737 227 522 (from outside the UK)
Email is not guaranteed to be a secure method of communication so you may not wish to include sensitive personal information in your enquiry.
The UK’s largest charity working with older people and can provide helpful advice on many issues, from benefits to staying healthy. Age UK publishes a number of useful factsheets covering topics from your health to choices in retirement.
0800 169 2081
0808 808 7575
0800 4 70 80 90
08000 223 444
Arthritis Care has now partnered with the Bank Workers Charity to give help and support to retired and ex-employees whose lives have been affected by arthritis.
If you or a dependent family member have arthritis and worked for five years or more in the banking community, you can access invaluable information and support from Arthritis Care.
18 Stephenson Way
0808 800 4050
Unfortunately we can't give you advice on your pension or investment options. If you're looking for advice, you should talk to a financial adviser. To find an adviser in your area, visit www.unbiased.co.uk
The dedicated pensioner helpline can assist you with any queries you may have about your pension and connect you to the Regional Welfare Service. The helpline is open from 9am to 5pm from Monday to Friday and a message service is available at all other times, including Bank Holidays.
Call the Lloyds Bank pensioner helpline:
From the UK 01737 227 522
From overseas +44 1737 227 522 (Monday to Friday from 9am to 5pm)
To help individuals understand the new flexibilities, the government has introduced Pension Wise, a free and impartial service which offers guidance via telephone, the web or face-to-face. The service is aimed specifically at people who are close to, or over the age of, 50 and thinking of taking defined contribution (DC) retirement benefits in the near future (Pension Wise is not available in Jersey, Guernsey or the Isle of Man).
It is expected that this service will fully launch in 2020/21, at which point it will bring together three financial guidance bodies: the Money Advice Service, The Pensions Advisory Service and Pension Wise. Until then, these three organisations will continue to function separately. For more information on MAPS, visit their website.
Each year, the Bank Workers Charity helps thousands of current and former bank employees and their families through the provision of information, advice, expert support services and in some cases financial assistance.
0800 0234 834
If you have a complaint against the Scheme, you'll need to contact the Group in the first instance. However, if the Scheme's Internal Dispute Resolution Procedure fails, you can put your complaint to the Pensions Ombudsman.
The Pensions Ombudsman
10 South Colonnade
0800 917 4487
The Pensions Regulator regulates occupational pension schemes and helps to protect members' benefits.
The Pensions Regulator
0345 600 0707
The Pensions Advisory Service (TPAS) is an independent, non-profit organisation providing free information, advice and guidance on pensions. It can also deal with potential complaints from members about their scheme.
The Pensions Advisory Service
11 Belgrave Road
0300 123 1047
If you're looking for a previous pension and are struggling to get any information, the Pension Tracing Service may be able to help.
You can start tracing your pension immediately by completing a form online.
Pension Tracing Service
The Pension Service 9
Mail Handling Site A
0345 6002 537
The Vassar Smith Fund provides financial assistance in times of need for current, retired and former members of Lloyds Bank plc and TSB Bank plc, and their dependants.
The Honorary Secretary
St John's Terrace
3-7 Ampthill Street
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