Scheme management

The Scheme is run by a corporate trustee, Lloyds Banking Group Pensions Trustees Limited (LBGPTL) (the Trustee).

The Trustee is responsible for managing the Scheme, and has the commitment and financial support of the Group. The Trustee's first priority is the best interests of the members. It administers the Scheme in line with the Scheme’s Trust Deed and Rules and any other relevant legislation, and has committees covering areas like administration and investments.

Scheme Advisers

A number of specialist advisers help the Trustee to run the Scheme.

Actuary James Wintle WTW Ltd Watson House London Road Reigate Surrey RH2 9PQ	Administrators Lloyds Pension Administration WTW PO Box 545 Redhill Surrey RH1 1YX Telephone: 01737 227 522 Email: Lloyds1and2@willistowerswatson.com	Auditor Deloitte LLP 31 Great George Street Bristol London Road BS1 5QD
Bankers Lloyds Bank plc City Office PO Box 72 Bailey Drive Gillingham Kent ME8 0LS	Investment managers For a list of investment managers, please see the latest Annual Report and Financial Statements.	Custodian The Bank of New York Mellon – Asset Servicing 1 Canada Square Canary Wharf London E14 5AL
Nominee Company BNY Mellon Nominees Limited	Solicitors Allen & Overy LLP	Tax adviser KPMG LLP

Disputes

The Trustee has established a formal Internal Dispute Resolution Procedure to deal with the resolution of disputes between the Trustee, members of the Scheme and beneficiaries. You’ll need to put your complaint in writing to:

Trustee Support Manager
Lloyds Bank plc
Lloyds Banking Group Pensions Department
3rd Floor Computer Building
Trinity Road
Halifax
HX1 2RG

You will receive a written decision, where possible, within four months.

If you are still dissatisfied, you have a right of appeal to the Trustee (Operations Committee).

You can obtain a copy of the procedure from Group Pensions.

Members dissatisfied with a decision reached under the Scheme’s formal procedure can pursue a complaint with the Pensions Ombudsman.

Formal Scheme information

The Scheme's assets are held in a trust completely separately from those of the Group and cannot be used for any other purpose.

Assigning your benefits

You cannot assign your benefits under the Scheme or use them as security for a loan.

Tax status of the Scheme

The Scheme is registered with HM Revenue & Customs under Chapter 2 of Part 4 of the Finance Act 2004. This means that the Scheme and its members enjoy a number of tax advantages. The tax position of the Scheme may, however, vary from time to time. If you’re not a UK resident some of the provisions detailed may not apply to you.