The Trustee has recently undertaken a review of the Scheme’s administration services and has decided to change administrator to Willis Towers Watson.
The Trustee is keen to ensure that members are benefiting from the highest quality pensions administration services, including the ability to access self-service facilities via the web.
Willis Towers Watson has been chosen as the new Scheme administrator due to its strong track record of delivering excellent customer service, and its industry-leading web offering.Read the frequently asked questions
There'll be no change to your Scheme benefits as a result of the move.
The transition is now complete and Willis Towers Watson took over the administration services from 3 October 2016.
Willis Towers Watson are currently experiencing high volumes of work and a larger backlog than expected. Therefore, timescales for responses are slightly longer than normal. Priority is being given to cases involving the payment of member and dependant benefits. General enquiries, retirement quotations, and transfer quotations may take up to six weeks before you receive a response.
Willis Towers Watson are working to reduce these timescales and apologise for the inconvenience caused.
In the meantime, you should have received a letter confirming that you can access Your Pension at epa.towerswatson.com/accounts/lbg
You can use Your Pension to check your personal details, model your pension benefits and run quotations.
No. You don’t need to take any action.
Willis Towers Watson took over all of the Scheme's administration services on 3 October 2016.
Willis Towers Watson's contact details are as follows:
Lloyds Pension Administration
Willis Towers Watson
PO Box 545
01737 227 522
(+44 (0) 1737 227 522 from outside the UK)